项目经理PDU活动再次走进诺基亚研发中心

发布时间：2016.09.05 艾威培训(Avtech Institute of Technology)项目管理学友会PDU免费分享活动-再次走进北京诺基亚研发中心，这次的主题是由艾威培训讲师许江林老师为大家进行《项目管理软技能》的精彩分享！

8月25日，北京天高云阔，在A107，北京诺基亚研发中心项目管理社区邀请到了艾威培训的许江林老师，给诺基亚社区同事们分享了项目管理软技能的话题，让参加讲座的同事深感受益匪浅。超过70位社区同事参加了讲座，其中包括约40位PMP和项目经理。  
许江林老师开门见山，首先从什么是软技能，为什么需要软技能开始，提出在项目工作中除了专业硬技能外，非常重要的是要能处理好项目中不同的人际情景，即项目环境下的干系人管理。这些干系人可能是客户、领导、平行部门、分包商、外部专家、监管机构、团队成员等。在项目环境中，项目经理需要及时分辨，管理干系人，邀请干系人参与项目，承担或支持项目工作，良好的人际技能是必不可少的。
 
接着老师从什么是成功的沟通，和谁沟通，情商模型和建立关系四个方面先从理论方面讲述了如何建立良好、健康、持久的人际技能。在每个方面讲解时不仅给出相关理论模型，如沟通四象限，螃蟹理论，权利利益矩阵，巴昂EQ-360测试模型，Dr. Daniel Goleman’ ECI360情商测评法,DISC行为风格,马斯洛的需求层次模型, 戴维.麦克利兰的三种需要, 马丁.塞利格曼幸福人生(flourish life)定义，并给出很多研发中心常见的项目场景处理小故事，深入浅出，把项目干系人管理，沟通理论，领导力，性格和情商分析很多理论自然地糅合在一起，让在座的同事开拓了新的视界去看待如何提高自己，如何和别人相处。在整个分享过程中，许老师故事，冷幽默和段子不断，让在座的同事们深有感受，时不时发出会心的笑声同时，知道了在项目干系人管理中什么应该是最佳实践，什么是应该要避免的。
 
接着许老师重点分享了三种常见项目情景的处理方法：如何跨部门简单明快地邀邀人协作，如何向“不听你话的成员”提出主张，如何向高层获取支持。在每个常见项目情景中，老师都是先引导大家先练习，和身边的同事积极讨论实践建议。之后老师总结最佳实践，并给出了流程化、步骤化的方法。让参与的同事在讨论和练习中了解到软技能是可把控学习和改进的，并有步骤指南的 ：-） 整个讲座既有高屋建瓴的理论基础，又有实操性很强的场景练习和分析，很多案例也是与研发中心常见的情景，参加很多同事们参加后都反馈颇有体会，认为有趣和有用。
 
北京诺基亚研发中心项目管理社区继续希望给社区成员们带来有所帮助的活动，也希望项目经理们也继续提出活动需求和分享身边最佳实践经验。

On August 25, Beijing TC Program Excellence community invited Mrs. Xu Jiang Lin from Avtech Institute of Technology Company to give a session with theme of "How to Improve Interpersonal Skills in common Project Management Scenarios “at Beijing A107 Meeting Room. More than 70 colleagues in Beijing participate in the training, including ~40 PMP and project/program managers.
Mrs. Xu Jiang Lin started straight the point of the soft skill in Project Management, firstly with what is soft skills, why need soft skills in Project Management, she tells, “it is very important for project managers to deal with project stakeholder management with appropriate interpersonal skills in project management”. These stakeholders may be customers, leaders in senior levels, colleagues in different cross-functions, sub-contractors, external experts, team members, etc. In the project environment, project managers need identify, manage stakeholders, and invite stakeholders to participate in project work, or provide support to the project. Good interpersonal skills are essential.
 
Then Mrs. Xu extended the topic of how to establish a good, healthy and lasting interpersonal skills from four contents: what is the success of communication, who need to be communicated, emotional intelligence model and to build good relationship. For each contents, Mrs. Xu not only explained the general theory, such as the communication of the four quadrant, crab theory, Right-Interest Matrix, Baron EQ-360 test model, Dr. Daniel Goleman’s ECI360 EQ evaluation method, DISC behavior style, Maslow’s famous 5 Hierarchy of need model, Martin Seligman’s flourish life definition, but also give R&D common daily project stories. The Intergradation of the different theories from management, leadership and personality with practical stories extended attendee’s view of how to assert own self, listen to others and resolve conflicts with others.
 
Continuously, Mrs. Xu focus on sharing three common project scenarios: how to invite collaboration from cross-functions; how to cooperate with members “who don't listen to your words"; how to obtain further support from senior management. In each common project scenario, Mrs. Xu would ask attendee to discuss and practice first, then summed up the best practice, and gave the interpersonal skill improvement step suggestion.
 
During the whole training process, there is often understanding laughers with Mrs. Xu’s humorous joke and practical involvement in common project scenarios practice. Some participating colleague feedback after the session that this is an interesting and useful training for them. For further activity suggestion for good practice sharing topic, welcome contact Beijing TC Program Excellence community: TC Beijing Program Excellent Community.

以上文章由NOKIA QINGLI提供，感谢！

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