英文邮件沟通培训

Course abstract：
    This course focuses on subtle areas people tend to ignore due to cultural differences and will prove to be of great value to each student.
Participants
    * All levels of staff. For starters, they will learn how to begin email writing properly including structure set up, choice of title and format. For advanced learners, they will benefit from learning how to deal with price negotiations, how and when to apologize, how to write follow up emails and summary notes
This course is designed to improve:
    1. Structure and logic of email  
    2. Do’s and don’ts.  
    3. How and when to apologize and the mindset behind
    4. Avoid misunderstandings at distance
    5. Make your language more convincing with business English phrases
    6. Build up confidence
Course length：one day
Course fee：1500RMB/per
Course outline:
    1. Needs analysis
       * information collecting
       * Q&A
    2. Mindset for effective communication
       *planning
       *topic
       * length
       * level of details
    3. Tips, DOs and DONTs
       * examples
       * group exercises
       * share and learn
    4. Structuring
       * Basic guidelines
       * Sequencing information logically
       * Selecting relevant information
    5. Linguistic style differences
       * Cross-cultural understanding
       * British vs USA vs China
    6. Exercise 1: identifying errors in e-mails
    7. Understanding differences in “tone”
       * Analysis of tone in E-mails
       * samples sharing
       * The art of being diplomatic
    8. Preparing for difficult situations
       * Language for apologies
       * Announcing bad news
       * price negotiation
       *push for timelines
       *resource crunch
    9. Exercise 2: difficult situations
    10. QAF – Questions, Answers, Feedback
    课程包括邮件的格式、题目，着眼于易于忽略的细节，运用如何用邮件进行商业价格谈判等范例,通过课堂练习、讨论，老师剖析等形式，加深印象。这是国内员工普遍较弱的领域，对企业和个人均具极大的提升空间价值